faq

Pipes

Are your ceramic pipes safe to smoke out of?

Yes. Our ceramic pipes are made with non-toxic, lead-free minerals and are free of any other harmful materials. If you are looking to purchase from another manufacturer check with them to ensure they are using safe materials. 

Can ceramic pipes handle high temperatures?

Yes, most ceramics can withstand 2,350 degrees Fahrenheit. Using a lighter or hemp wick is the best way to light up.

How are ceramic pipes different than glass pipes?

They are both great vessels for smoking out of it but it all comes down to personal preference. We like to think ceramics has an earthy and grounding feel and our pipes are all made by hand. Ceramic has a glass-like finish on the inside and outside making it easy to clean very much like glass. Ceramic is not see-through but it can be equally as strong as glass depending on the maker. 

Where are your pipes made?
All of our pipes and glazes are made in Salt Lake City, UT.
How do I clean my ceramic pipe?

Place the piece in a plastic bag with isopropyl and salt and shake for 5 minutes or until clean, then rinse the piece inside and out with water.   

Can I set up a wholesale account?
We do not offer wholesale at this time however, we do plan to change that very soon so stay tuned.

Payment + Delivery

Payment

We accept the following credit and debit cards: Visa, MasterCard, American Express, Discover, JCB, and Diner’s Club. These cards are also accepted for international customers outside of the United States of America. You may also checkout using PayPal. For payment plans, you can checkout using Sezzle after you have an approved account.   

Card Error

If you have card processing errors, please double check your billing information to make sure it is correct. Incorrect billing is the primary cause of processing errors. If you continue to have issues, you can either contact colibri@artnsyn.com or checkout using PayPal or Sezzle.

Returns

All sales are final. We do not accept returns since an item can no longer be considered new once delivered, and we cannot sell it to another customer. If you have questions about an item, please reach out before purchase. In the rare case that an item arrives broken or you are having issues with your materials, please email colibri@artnsyn.com immediately. We require a photo of the damaged item and shipping box with a visible and legible shipping label.

Shipping
Shipping costs will be calculated at checkout and are based on the size and weight of the item(s) in your order. We cannot predict potential customs fees, and any fees incurred at customs are the buyer's responsibility. We ship to most countries worldwide. All pieces ship from Utah, USA