FAQ
Frequently Asked Questions
Quick answers to the questions we hear most. If you don't see yours, email us at support@artnsyn.com and we'll help.
Orders & Products
What do you sell?
Ceramic bisqueware to paint and glaze, glazes and underglazes, acrylic paints, mosaic tiles and supplies, glass fusing supplies, kiln room essentials and equipment, and general studio and craft supplies.
Why are some items sold by the case?
Many of our products are sold in case packs, such as "Case of 4." The case quantity is listed in the product title and on the product page, and the price shown is for the whole case.
What if an item is sold out?
Email support@artnsyn.com to confirm availability before assuming anything. We'll let you know what we can do.
Do you carry a product that isn't on the site?
What you see on our site is what we have. If you're looking for something you don't see, email us and we'll let you know if we can help.
Do you offer samples?
We don't have separate samples. Any product listed on our site can be ordered, so choose the item you want to try.
Do you do custom or personalized items?
No. We don't offer custom or personalized products, so what you see is what we have.
Do you have a store I can visit?
No, we are an online-only store.
Can I change or cancel my order?
We ship quickly, so once an order is placed it is usually hard to change. If you need to change an address or cancel, please call us right away at (385) 262-3778 and we'll try to help, but we can't promise changes after an order has been processed.
Payments, Discounts & Gift Cards
How do I pay?
Payment is due in full at checkout using the payment options shown there. Pay-in-four installment options are available at checkout on eligible orders. We do not offer net terms.
Do you offer a discount for signing up?
Yes. Click the tab on the left side of any page, enter your email, and you'll receive 10% off your first order. We also send promotions from time to time.
Can I stack discount codes?
No, only one discount code can be used per order.
Do you sell gift cards?
Yes, gift cards are available on our site.
Are you able to accept tax-exempt orders?
Yes. If your school, studio, or organization is tax exempt, email us your exemption certificate before you order and we'll set it up.
Shipping
Where do you ship?
We ship within the United States only (the 50 states). We do not ship internationally or to U.S. territories such as Puerto Rico or Guam.
How much is shipping?
Shipping for most items is a flat rate based on your order subtotal, and orders of $150 or more ship free. The exact amount is shown at checkout before you pay.
How long until my order ships and arrives?
Most orders ship within 1 to 2 business days. Delivery time after that depends on your location and the carrier, so please allow several additional business days. Some items, such as kilns, list their own shipping timeframe on the product page, and that listing takes priority.
Will I get tracking?
Yes. You'll receive an email with tracking information as soon as your order ships.
Will my order arrive in one box?
Not always. Orders ship from warehouses across the USA, so items may arrive in more than one package and on different days.
My tracking says delivered, but I didn't receive it.
First check around your home and with neighbors, since carriers sometimes mark packages early. If it still hasn't turned up, contact the carrier with your tracking number, then email us so we can help.
I need my order by a certain date. Can you guarantee that?
We can't guarantee delivery dates, but email us before you order and we'll tell you what's realistic.
Returns, Damaged & Wrong Items
What is your return policy?
All sales are final. We don't accept returns for buyer's remorse or change of mind, because we can't resell an item as new once it has been delivered. If you have questions about a product, ask us before you order.
What if my order arrives damaged, defective, or incorrect?
Email support@artnsyn.com within 3 business days of delivery with a photo of the item and a photo of the shipping box with the shipping label clearly visible. Once we confirm the problem, we'll make it right.
Bulk & Large Orders
Do you offer discounts on large orders?
Yes, we're happy to quote larger orders. If you're buying a large quantity of one item, many different pieces, or higher-priced items like kiln equipment, email support@artnsyn.com before you order. Please include:
- The products and quantities you want
- Your ZIP code and whether it's a home or business address
- When you need it by
We'll send you a custom quote.
Do you offer wholesale accounts?
No, we don't offer wholesale accounts or resale pricing. We do quote large orders individually, as described above.
Do you accept purchase orders or net terms?
No. Payment is required in full at checkout, including for large and organization orders.
Reviews
How do I leave a review?
After your order, you'll receive an email inviting you to review your purchase. Check all your inboxes, including spam and promotions, and use the link in that email. If you can't find it, go to the product page, scroll down, and click Write a review. Be sure to use the same email address you checked out with, or your review will not publish.
Using Our Products
Is the bisque ready to paint?
Yes. Bisque is already fired and ready to decorate. If you paint it with acrylics, no further firing is needed. If you glaze it, the piece needs its own glaze firing in a kiln.
What firing range or cone is a glaze rated for?
Where it applies, the firing range is listed on the product page. Results vary with your clay, application, and kiln, so we recommend a test tile before a big project.
Will my glaze look exactly like the photo?
Colors on screen and finished results can differ depending on thickness, number of coats, and firing, so test first.
Is this product food safe?
Most listings state whether a product is food safe. If you don't see it on the product page, please email us before using it for food or drink.
Are your materials safe to use?
Some ceramic materials, including glazes, can be harmful if used incorrectly. Follow the manufacturer's instructions, work in a well-ventilated area, and wear a respirator when working with powders or materials that can be breathed in.
Where can I learn how to glaze, fire, and paint?
Visit our blog for step-by-step guides on glazing bisqueware, firing, choosing brushes, using luster, and more.
Still need help?
Email us at support@artnsyn.com or call (385) 262-3778.