Privacy policy

Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Artnsyn ("we," "us," "our") collects, uses, and shares your personal information when you visit or buy from artnsyn.com.

1. Information we collect

When you place an order, create an account, or contact us, we collect information you give us, such as your name, email address, shipping and billing address, phone number, and order details. Payment card details are handled by our payment processor and are not stored by us.

If you use the chat feature on our site, we also collect the messages you send, your name or email address if you provide them, and related technical information such as your device and the page you were on.

When you browse our store, we automatically receive technical information such as your IP address, browser and device type, pages viewed, and the website that referred you.

2. How we use your information

  • To process and ship orders, send order and shipping updates, and provide customer support
  • To prevent fraud and keep our store secure
  • To improve our website, products, and customer experience
  • To send marketing emails about new products and offers, only if you have opted in. You can unsubscribe at any time using the link in any email.

3. How we share your information

We do not sell your personal information. We share it only with service providers that help us run the store, and only as needed for them to do their work, including:

  • Shopify, which hosts our store, processes payments, and provides our store chat and automated assistant. Shopify collects and processes customer data on our behalf, and may also use it as described in Shopify's Privacy Policy
  • Shipping carriers, to deliver your order
  • Our suppliers and fulfillment partners, to ship your order to you
  • Email, review, and analytics providers

We may also disclose information if required by law or to protect our rights, customers, or the security of our store. If our business is sold or merged, your information may be transferred to the new owner.

4. Chat and automated assistant

Our store offers a chat feature. Some chat replies are generated automatically by an AI assistant provided through Shopify. When you use chat, your messages may be processed by Shopify and its service providers to generate replies, and we may read, store, and review chat conversations to answer your questions, improve our service, and keep records of customer support.

AI-generated responses are not always accurate or complete. They are not a substitute for our posted policies, product pages, or direct confirmation from us, and they do not change or waive our Terms of Service, Shipping Policy, or Refund Policy. If something matters to your order, please confirm it with us at support@artnsyn.com.

Please don't share sensitive information in chat, such as full payment card numbers, passwords, government ID numbers, or health information. If you'd prefer not to use the automated assistant, contact us by email or phone instead.

5. Cookies

We use cookies and similar technologies to keep items in your cart, remember your session, and understand how visitors use our site. You can block or delete cookies in your browser settings, though some parts of the store may not work properly without them.

6. Reviews

If you submit a product review, your review and the name you provide may be displayed publicly on our site.

7. Data retention and security

We keep your information only as long as needed to fulfill orders, meet legal and accounting requirements, and resolve disputes. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

8. Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing emails. Depending on where you live, you may have additional rights under state privacy laws. To make a request, contact us using the details below.

9. Age

Our store is intended for adults. We do not knowingly collect personal information from children under 13.

10. Third-party links

Our site may link to other websites. We are not responsible for their privacy practices, so please review their policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with its effective date.

Contact us

Artnsyn
PO Box 651224
Salt Lake City, UT 84165
Email: support@artnsyn.com
Phone: (385) 262-3778